Mediation is practiced as a solution-focused means of dispute resolution. It is facilitated by a mediator acting as a neutral third party that has no decision-making power.
The aim of mediation is to focus on the interests of the parties and to identify common ground. Interests can be substantive, procedural and or psychological:
Substantive: needs such as money, control or resources
Procedural: needs relating to the process or the way in which a dispute is resolved
Psychological: needs relating to feelings or emotions about the issue
Interests are the driving force behind every dispute. By identifying these underlying interests, parties can open up positions and create new options for resolution.
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