Nancy is a member of Family Mediation Canada​ https://www.fmc.ca/ .

Mediation is practiced as a solution-focused means of dispute resolution. It is facilitated by a mediator acting as a neutral third party that has no decision-making power.

The aim of mediation is to focus on the interests of the parties and to identify common ground. Interests can be substantive, procedural and or psychological:

Substantive:  needs such as money, control or resources​

Procedural:  needs relating to the process or the way in which a dispute is resolved

Psychological:  needs relating to feelings or emotions about the issue
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Interests are the driving force behind every dispute.  By identifying these underlying interests, parties can open up positions and create new options for resolution.